We pride ourselves on the quality of our products and our customer service, so we greatly value your feedback. If you would like to share your experiences about our products or customer service, please use the Contact Us form.
Thank you for all your help, and for arranging for a replacement tree. I am very impressed with your customer service.
Brian Thompson (28/4/18)
Just a note to say that the fruit trees I bought from you last year are flowering well and extremely healthy too.
Ruth Gay (24/4/18)
Thank you for your excellent customer service I’m sure I’ll be dealing with you again in the future.
Andrew Morgan (19/3/18)
Thanks for the brilliant customer service.
Mrs MJ Barley (5/3/18)
I would like to thank you again for your help and to tell you that all the fruit trees that I have bought from you are thriving.
Robin Erskine (26/2/18)
I placed an order last week and explained that it was urgent as the patio almond tree was going to be a present. Our parcel was delivered on Saturday morning and I'd just like to say thank you for your prompt and efficient service. We are very pleased with the plants too!
Christine McNeir (26/2/18)
Thank you for excellent trees very well packed.
Sylvia Roberts (23/2/18)
WOW. I ordered bare root fruit trees and raspberry canes from you. They'd been lifted properly with all the fibres attached and someone took a lot of care to protect them by packing them carefully. This was a surprise, as I order a lot of bare root plants from reputable suppliers and they are always a disappointment, with loose packing and damaged roots. Well done!
MJ Barley (14/2/18)
Just wanted to say how pleased I am with the Cordon Apple Tree 'Lord Derby', I ordered from you in November. It arrived in perfect condition and in time to give to my Sister for Christmas. She was delighted with it and is now planted in a large container. It will suit her small garden very well and will get all the care and attention needed for a special, compact tree. Your planting and growing instructions that came with it were very helpful. We are all looking forward to yummy apple pies in a year or two. Thank you again and may I wish everyone at Pomona Fruits a very Happy and Fruity New Year.
Rhoda Robertson (11/1/18)
The family apple tree that I ordered for my brother as a Christmas gift arrived at his home near Eye, in Suffolk, on Christmas Eve and he is delighted! Thank you very much. I am so pleased.
Diane Clifford (29/12/17)
Thank you so very much for the beautiful Robijn Almond tree that you sent out last week to Mr Thompson. It is a very good looking tree, that will, I am sure flourish in his garden.
Suzzie Godfrey (21/12/17)
I have just taken delivery of my Lord Derby step over Apple tree. I am most impressed by the apparent health and condition of the tree. Thank you.
Jane Macbeth (19/12/17)
Thank you so much for your rapid reply and for sending me replacement canes after Christmas. I am very grateful for your extremely good service.
Elizabeth Tingley (8/12/17)
We have been more than happy with the harvest we obtained this year, from a cordon Kordia cherry tree and 'step-over' Falstaff apple tree we purchased a year ago, for which - many thanks!!
Dot Kaines (4/12/17)
I am impressed with your customer care and response to messages.
John Woodroffe (27/11/17)
We bought a Christmas Pippin tree from you a year ago and we want you to know how delighted we are. We had 8 of the most delicious apples that we have ever tasted.! We cut them in half and had half each to make them last longer.! We wanted to review it and award both it and your service 5 stars but failed with that.
Mrs C Wills (23/11/17)
Wanted to put feedback for the 2 Blackberry plants, which arrived in excellent packaging, no damage and the plants, were of the highest quality, (which I expect from you as a customer of several years). Several canes on each plant, still with their leaves on and the roots system was also excellent. They have been put in their final position and will be looking forward to the fruits. Thank you team.
Mrs R Adams (11/11/17)
I planted just 9 Joan J plants purchased from you in 2015. In this their 2nd year of fruiting we have picked just under 50 pounds of fruit - fantastic
Martyn Curtler (11/10/17)
Thank you so much for the replacement blackberry, I have planted it this afternoon- what an impressive response from Pomona!
Karen North (6/10/17)
Many thanks Teresa for your reply. I have been very impressed with both Pomona’s sales and after-sales responses.
Ian Howell (13/9/17)
Thank you so much Theresa. You are always so helpful.
Lynne Napier (13/9/17)
Thank you, my plants arrived yesterday and look wonderful!
Rebecca Ingram (10/8/17)
I have previously been impressed with the quality of produce and the service provided by Pomona Fruits, having purchased several items over the past five or six years. However, in relation to the problems that I have experienced with my 'Buddy' Strawberry plants, and the three Joan J Raspberry plants this season, the response from Pomona Fruits has been beyond excellent. I have always recommended Pomona Fruits to my allotment colleagues, but having experienced such a high level of service will be actively promoting your products and services. Thank you once again for your help and kindness.
Graham Payne (2/7/17)
Many, many thanks for the replacement plants received on my return from holiday.
They have now been planted in accordance with instructions and will be cared for as suggested by you. With service like this how could I even consider buying plants from another supplier in the future? Thanks again.
Doug Hollingworth (30/6/17)
Just to say a big thank you for your generous help and advice on caring for this young tree. It is so good for novices like me to feel we can come to you and receive a kind and friendly response. I will try not to do so too often! Please pass my special thanks to Ming Yang for his phone call and for taking the trouble to send the picture - really clear and helpful.
Elizabeth Steward (30/6/17)
Imagine my delight when I got home from work today to find your package with another blueberry bush. Thank you very much indeed -great customer service. Will certainly recommend you to my fellow gardeners.
Bridget Knight (29/6/17)
Just a note to say thank you for the two grape vines which I have received today. Good condition and well packed. Once again thank you.
Ben Dodd (29/6/17)
Just a quick note to say the plants took really quickly with lots of vigor. Thank you.
Garrett Swain (30/5/17)
Great service and as I said, I'm really pleased with everything I ordered and I'll definitely be using Pomona in future.
Karen Knowles (20/5/17)
Thank you for the replacement strawberry plants received today. I was a little disappointed that three of the original order did not grow however there was no quibble over providing replacements.
Superb customer service. When I require further fruit plants I will definitely come to you first.
Christopher Day (18/5/17)
Thank you for the excellent service.
Valerie Webster (10/5/17)
This is to say many thanks for the prompt replacement of the pear tree I ordered. The original order was for a pear and apple family tree, the apple is a lovely specimen, but the pear was not as good as the apple. When contacted via e-mail, you dealt with my query promptly, and sent a replacement pear tree straight away, so again many thanks for sorting out my problem so efficiently.
Mrs Madeleine McBain (2/5/17)
You have exceeded what is regarded as good customer service and I would not hesitate to purchase from you in the future.
Trevor Sharples (30/4/17)
With regards to my above order of Asparagus crowns, I would like to thank you for your prompt delivery and the plants look very healthy. They were in the ground and watered an hour and a half after delivery. Thank you very much.
William Carnell (8/4/17)
Plants arrived this afternoon, they look very healthy, thanks again.
Iain Ross (28/3/17)
Thank you. Our tree and bush have arrived safe and sound. They are now planned, looking really healthy and happy. We are really pleased with quality of them. Thank you once again
Susan Fielding (19/3/17)
My pear tree has just been delivered. It is in excellent condition and has survived its journey with no apparent traumas. It is a gift for a friend who is absolutely thrilled with her 'Easter egg'. thank you so very much for your brilliant service. Best wishes to all at Pomona fruits.
Mrs D Bratton (17/3/17)
Lovely strawberry plants arrived this morning, the instructions were the best I have had.
Jean Chivers (11/3/17)
Just wanted to say a huge thank you for getting the order to us in time for my husband’s birthday!! He is thrilled!!
Jackie Chambers (23/2/17)
Our trees arrived today and they look great, thank you so much.
Michala Bradshaw (14/2/17)
My order arrived last night and is now potted up as ground not ready. Plants very nice and looking very happy thank you
Imogen Vance (7/1/17)
Just a thank you for delivering the 6 cordon apple trees on a Friday. Being at work it was perfect to plant them at the weekend. They were in perfect condition with a good root system. Thank you once again.
Mr D.R. Partridge (21/12/16)
Replacement plants have arrived. We very much appreciate this level of service thank you very much.
P R Durward (5/12/16)
Just a note to say thanks for the replacement plum tree that I received today. I've planted it on the allotment along with the ones you previously supplied. Your excellent customer care is very much appreciated.
Jon Rogers (27/11/16)
Plants arrived yesterday in good condition, managed to plant all this afternoon.
George Little (24/11/16)
Very impressed with delivery of cherry tree that had failed to grow last year. Many thanks
Diana Mills (24/11/16)
Hi Claire, plants came this morning and are now planted down the allotment, they are fine looking plants, many thanks.
Betty Boud (27/10/16)
My hardy kiwi Issai arrived today in perfect condition. I’m absolutely delighted. I shall be out digging a nice large hole tomorrow (weather permitting!)
Mandie Gray (13/10/16)
I received the plants yesterday which arrived safely and expertly packed. The quality of the plants was excellent and if they continue in the same vain the expectations of a bumper crop will come to fruition. Many thanks once again, have a good weekend.
John Harris (23/9/16)
I will be recommending your company to all my friends. Thank you so much.
Rosalind Bentley (9/9/16)
Ruffy Ruffles (5/9/16)
I have never been moved sufficiently to give feedback but I have to say what wonderful quality and condition the misted tips strawberries are that I ordered recently. Thank you. I hope I can do them justice!
Susan Woodruff (24/8/16)
Thanks for your excellent customer service, which has just spurred me on to buy some Strawberry plants from you!
Jon Rogers (23/8/16)
Thank you so much for your prompt reply and for agreeing so readily to replace the fruit tree, I really wasn't expecting it to be that easy. So thank you for being so helpful.
Dee Russell (15/8/16)
Just a little letter to say a very big thank you for all the lovely plants you’ve supplied to me this season. I’ve ordered again as I do so enjoy watching the plants grow daily, and to sit out on an evening watching the sun shine disappear for another day. Thank you once again.
Bruce B Scott (25/7/16)
Just had to send you a photo of my patio quince tree, I am so proud of it! This is its third season and it has had masses of flowers and now has more quinces growing than I can count. It’s first year produced two fruits and last year four, so this is wonderful progress. My step-over Laxton’s Superb apple also has masses of fruit too in its third year, so much so I have had to thin them out. Thank you so much.
Sian Tanner (24/6/16)
Might I thank you for your reply. It is so unusual, these days, to have such a personal service.
Rob Waterhouse (20/6/16)
Excellent customer service!
Michael Mulholland (14/6/16)
This service is second to none. I have phoned and emailed on several occasions with concerns about my cordons that I bought over 2years ago. You have diagnosed the pest or fungal problem, advised on treatment promptly and in a very customer friendly manner. Thank you.
Mrs Gloria Morgan (21/5/16)
Sorry to be late in thanking you. I should have done this as soon as the replacement strawberries arrived. Thank you for the lovely plants you sent - the three I requested and two extra! You are very generous and I want you to know that they are all planted up and are thriving! Once again, many thanks for your excellent service. I know who to contact when I need plants in the future.
Linda Pearson (20/5/16)
I refer to my order which was delivered towards the end of February/beginning of March, and would just like to say a big thanks to all those who received, prepared and dispatched my order. I followed the planting instruction carefully and am pleased that every crown of the ordered asparagus is growing. I would appreciate if you would convey my thanks and gratitude to all concerned.
Mohammad H Khan (9/5/16)
Thanks for safe and prompt delivery of Crab Apple Tree to me. And thanks too for hurrying a delivery of asparagus to me at Isle of Islay in March. I should have thanked you for this sooner. You have one of the nicest customer services I know.
Sara Parkin (25/4/16)
Thank you so much for the new tree it has arrived. Here is a picture of a crimson bonfire I also bought from you I love it. Thank you so much I will be recommending you to everyone.
Catherine Bell (19/4/16)
Thanks for getting the Asparagus to me in time – managed to plant them just be for setting off on travels again. I appreciate the kindness of your customer service person – fills you with confidence.
Sara Parkin (12/4/16)
I recently sent for 2 root bags for trees with the request that they be sent as soon as possible. They arrived really quickly so thank you very much - I am really grateful - happy customer
Mrs. B. Duro (18/3/16)
I just had to contact you and let you know how pleased I am with my recent purchase of a stepover apple tree. I have recently purchased two trees from another supplier and to say I was disappointed with the pathetic specimens they sent me is an understatement and to add insult to injury when I complained I received a very rude response from the owner. I therefore placed my order with you with some trepidation as I did wonder whether the trees I had previously received were right and my expectations were unrealistic (as the previous grower had suggested) Nothing could be further from the truth. Your tree is exactly what I was expecting. It arrived quickly, it was well packed and fresh looking and it had two branches of decent length which you can already see will make a very nice tree. I am so pleased with my purchase, you can rest assured that I will be coming back to you for more trees and other soft fruits. Thank you once again.
Tracy Selley (12/3/16)
Thank you. And thanks for the help that Pomona staff gave me this morning.
Anne James (11/3/16)
Thank you very much for my order received very quickly and well packed THE plum tree is a well branched large tree 5 stars all round. I am a very happy customer again.
George Slaney (10/3/16)
I would just like to thank you so much - the tree arrived today. I will certainly be using you again.
Adrian Williams (5/3/16)
I would just like to say I am so very pleased with the quality of your plants. They are first class. I wish I had ordered from you before. They also come well packaged. Thank you.
Anne Winter (22/2/16)
Very pleased with the stepover trees just received. Thank you.
Mr M Middleton (22/2/16)
Just to say that the parcel arrived in good condition yesterday afternoon. Thank you.
Anthea Rowlerson (12/2/16)
Just received the three vines I ordered. This note is to thank you for your help in this matter. Very good service.
Mike Higgins (10/2/16)
Thank you so much for replying to my request for info about staking cordon trees in pots. Your company is great to buy from and the help given is a credit to you all.
David Cook (08/2/16)
Thank you for the fruit trees, which were received promptly and in very good order and planted with a prayer.
Geoffrey Nightingale (24/1/16)
Excellent customer service, as always from Pomona Fruits!
Mr Dennis Gunning (10/1/16)
I have just ordered a mini-apricot tree. I have been longing for one for a while but it was the success of my order to you of a damson tree for my brother in law which was delivered recently to him in Theale, Reading which has spurred me on to make my own order. Thank you for being so helpful with the Damson tree! I look forward to receiving the Apricot tree sometime soon.
Jasmine Simeone (23/12/15)
Just to say thanks for the safe delivery of this order a few days ago - fantastic looking plants and beautifully packed. A huge contrast to my experience a couple of years ago with Chris Bowers - plants badly packed and mostly unlabelled.
John Woodman (16/12/15)
gr8 service arrived at 2:10 today
Alan Tullett (09/12/15)
Many thanks for the replacement plum tree, which arrived this morning. It's good to know there are still firms who take customer service seriously. Best wishes.
Alan Bryann (13/11/15)
I have recently taken delivery of the Elegance Strawberry plants ordered from yourselves. I am delighted with both the quality and the vigour of the received plants. I potted them on receipt (8 days ago) and have been astounded at the uniformity and rate of recovery. Thank you.
Mr D.W. Partridge (9/11/15)
I am writing to acknowledge with thanks for my Strawberry Plants safely received and would advise that they been planted today. May I thank you for your prompt delivery and for such plants in good condition. Also, thank you for the cultural instructions which are very clear and precise. I will have no hesitation in contacting you again when I require further plants and/or fruit trees.
David Woodage (31/10/15)
I would like to say congratulations on your customer service. It has been a pleasure to do business with you and I look forward to placing some more orders. My neighbours are watching the plants to see how they do.
Kate Evans (21/10/15)
Hi - Thank you for your response, and the really good service approach you have taken – turned a disappointment into a positive - it’s really appreciated.
Peter Foster (15/10/15)
Earlier in the year I ordered an asparagus collection from you. I wanted to say how pleased I am with the way it has taken and grown. I'm expecting that I will be able to pick spears next year. Many thanks.
Philip Holroyd (15/9/15)
Dear Pomona, It is very unusual for me to ever write positively to suppliers but I just wanted to say how thrilled I am with my Bardsey apple you supplied in March. Though we live in Lincolnshire we have a holiday home near the seafront at Aberystwyth and it was here that the Bardsey and Red Windsor were planted. Having been advised by West Wales garden centres that fruit trees would fail at our Aberystwyth location, I was most excited to find your catalogue and subsequently speak with your staff on the phone about the Bardsey history. Not only is the tree growing well but we have just picked 4 apples in its first season. Not enormous but good to eat! Certainly putting to rest the advice that no apples would survive or fruit. Thank you so much for your help and advice with this
R. David Dean (14/9/15)
All received (09/09/15) in excellent condition thank you and now potted up. They really are super plants and I hope for super crops to the amazement of my other Allotmenteers on the Bucklesham allotments.
Ruffy Ruffles (10/9/15)
Many Thanks for your great service.
Mike Monks (2/9/15)
Thank you for your quick response. I must say that it is a pleasure dealing with you and will highly recommend you to all my friends. Your stock is quality and service exceptional.
Mrs. D Godbold (2/9/15)
Just to say how impressed I am with the misted-tip strawberry plants which arrived this morning, and the efficiency of your service. All the plants look wonderfully healthy and are clearly labelled - I had an awful experience a couple of years ago with another UK supplier where the strawberries were inadequately labelled, and summer and autumn-fruiting raspberry canes were hopelessly mixed up. Expect another order very soon!
John Woodman (26/8/15)
I ordered several different cordon fruit trees in Autumn 2013, including a damson although I wasn't too hopeful that a would get more than a handful of fruit. Yesterday I picked 103 damsons, exactly 1 and a half pounds, which are in the jam pan as I write. Many thanks for an excellent result. The other two cordon apple trees have fruited well too although the step-over apple suffered from deer attack last summer. It has recovered well and is looking very healthy but fruitless this Autumn.
Sian Tanner (26/8/15)
Good afternoon, Just to confirm safe delivery of the 18 Malling Centenary Strawberry plants today in excellent condition. I now know what 'Misted Tips' are. If I cannot grow these successfully, I should give up trying. Many thanks for your prompt attention to my order, and dispatch of them.
Ronald Evans (20/8/15)
Theresa - many thanks. Fantastic service.
John Woodman (19/8/15)
Hi. Have just taken delivery of my Strawberry plants “Cambridge Favourite ” Just like to say how I am pleased with them. Hope to do more business with you in the future.
Percy Hood (21/7/15)
A long overdue testimonial on how great Pomona has been! Bought a greengage, peach, cherry & Alpine strawberries - all are doing well 6 months on. Help & attention from the nursery has been immediate & constant, nursing me through my first experience of growing fruit trees. I'll be ordering an apple & blueberry this winter!
Ping Ng (4/7/15)
You may not believe this but we ordered the Raspberry plants late last year, not sure of the date. Well because of illness the plants were lost. I found then 4 weeks ago in our shed. We planted them and now we have six healthy canes growing well and 2 of them look as if we shall have a few raspberry this year. This only goes to show how well they were packed. Thank you.
Joan Peddlesden (3/6/15)
Thank you, I can confirm my order has arrived. It was delivered by post just several hours after I sent my e-mail. Excellent service
Keith Palmer (22/5/15)
All arrived safe and sound. Thank you
Sharon Louise (18/5/15)
Hi, replacements plants received and planted,( in a different location), and all seem to have taken.
Really appreciate all your efforts, many thanks.
Jacky Sargent (14/5/15)
I ordered an item at short notice for a special occasion and asked if it could be sent earlier than the normal 28 days. They went out of their way to contact the supplier for me and the item was received early. Fantastic customer service.
Ann Jamieson (24/4/15)
Asparagus crown collection delivered today in excellent condition. We look forward to our first crop next year. Many thanks.
Mrs. A Standing (13/4/15)
Thanks for all your help and advice will be recommending you to all I know!!
Sue Gallacher (7/4/15)
I placed a large tree order a few weeks ago which arrived yesterday. I am a strong believer in feedback where it is due. We are currently planting a large private orchard at our country home in rural Norfolk. We have purchased from 3 suppliers, 1 local and 2 online. I have to say your delivery has far exceeded other suppliers. I was delighted to see how well all of the plants had been packed in the boxes. They have all arrived in beautiful condition. Currently all sitting in pots and buckets to rehydrate the roots. Each tree/plant is of great quality which we were surprised as online ordering can be very hit and miss. You have obviously thought of every eventuality when packing. I cannot express my surprise enough, it certainly shows your care for the plants. Most suppliers stick them in a bag with a label on and if it gets damages they will just send another. I do hate that method simply because the poor tree has put all that effort in to be thrown away. I was delighted to also see your care instructions. This is rare these days. My partner and I are extremely experienced gardeners and both of us have said there is information in your care instructions that we didn't know. We are delighted with our trees and the service you provide. We will certainly be using you again and again. Thank you.
Craig Secker (3/4/15)
Your company has been excellent for customer satisfaction and effort and I do really appreciate it. These plants/roots now look good and I’m sure you couldn’t have done more. No problem recommending your company to anyone.
Mrs J Dean (2/4/15)
Thank you for the safe delivery of my order, beautifully packed.
Ann Daley (1/4/15)
I recently had reason to contact you with a request for information relative to the feeding of grape vines purchased from you. I would like to thank you for the most professional way in which my request was responded to that was in keeping with my original contact with your company. Thank you once again.
David Bradley (9/3/15)
Thank you for the information about my order. This is to let you know that the cherry tree arrived as expected, has been planted as planned and is currently thriving. Thanks again.
Øistein E. Andersen (18/1/15)
Thank you so much for the peach tree which is safely planted and was a beautiful specimen.
Jane Clark (1/1/15)
Trees arrived today as scheduled. Excellent condition and already planted as per instructions. Thank you.
Hugh Perkins (20/11/14)
Thank you for the prompt despatch of my order - received and planted today!
John Evans (14/11/14)
I bought some strawberry plants from you earlier this year - Honeoye and Mara de Bois. I just wanted to say how wonderful the Mara de Bois are. I am still picking fruit, and in fact about to go up to the polytunnel and pick a bowlful to have after dinner...what a cheery prospect on a miserable autumn evening. I have grown them in growbags, suspended from the crop bars of my polytunnel, and they have cropped heroically and drawn many compliments from people about the flavour. Thanks for introducing me to these great strawberries.
Marie duQuesnay (30/10/14)
Just a line to thank you for sending my items so quickly.
Miho Sawada (20/9/14)
Many thanks for your 'no-hassle' replacement policy.
Carole Henson (28/8/14)
Thanks again for you kind advice and help- its really nice to deal with people who are so knowledgable and caring about the plants they sell.
Merls Depearle (23/8/14)
I was impressed by the two grapes received a few days ago, which is why I am ordering from you again.
Elisabeth Telford (19/8/14)
The cell grown raspberry plants supplied early June are doing very well.
John Grigor (05/8/14)
I have just filled in a testimonial about my ‘Hapil’ strawberries and thought I would sent you a picture of today’s crop, from 12 of you plants. This is their second year. Thanks.
Vivienne Dalgliesh (24/6/14)
I am not much used to giving testimonials, but I have been so overwhelmed by the crop of strawberries, from my second year 'Hapil' plants. The quantity, size and quality have been exceptional. Thank you.
Vivienne Dalgliesh (24/6/14)
Excellent customer service. I will be happy to use your business in the future.
Diana Wood (21/6/14)
Strawberry plants came this morning. Beautiful specimens.
Gary Owen (13/6/14)
Hello - can I first say what a pleasure it is to deal with your company. I have a couple of questions ...
Susan Hindley (7/6/14)
I have ordered asparagus crowns from you 2 years ago and last year, and am very pleased to report we had our first meal this year!
Mrs Angela Armstrong (29/5/14)
Dear Claire, I am impressed by your professional, courteous and prompt responses to my Emails. Thank You.
Anne Mansfield (12/5/14)
Thank you so much for sending out the asparagus crowns. They arrived this morning whilst I was out and apper to be in fine shape.
Michael & Rosemarie Hart (10/5/14)
I am an elderly Senior Citizen and have only a small garden mainly growing flowers. Last year I decided to try growing strawberries (for the first time) in a planter and planted 3 varieties which I purchased from Pomona Fruits. Regrettably only the top layer survived the winter, despite being well protected from frost – your colleague there said this was probably due to too much water. However, much to my surprise and delight, 12 replacement plants arrived this morning and my planter is now full. I offer my sincere thanks to you for your consideration and attention.
Victor D Jackson (3/5/14)
Thank you for my order for strawberries & a cordon pear - the pear is a lovely shape and I'm looking forward to seeing it grow over my garden arch! The strawberries are already bursting out - marvellous! Thanks so much for such good stock
Maggie Gunning (24/4/14)
Dear Theresa, hello, Just to let you know my order arrived today very well packed indeed etc. thank you!
John Johnston (8/5/14)
Thank you for the asparagus crowns they look superb and I have planted them into the asparagus bed.
Tom Gaskell (31/3/14)
Order arrived today in good condition and have now been planted in our plot. Thanks for your help.
Nigel Mackinnon (31/3/14)
The replacement redcurrant has come through this winter absolutely fine and is full of healthy buds. I just want to thank you for honouring your promise to replace failed purchases. I am very pleased.
Alison Guy (28/3/14)
Thank you for the delivery today of my 3 packs of Asparagus crowns.They arrived in excellent order, were good looking plants and are now safely planted following your guidelines. I look forward to them taking over from my existing bed in a couple of years.
Dr M Bichard (27/3/14)
I have today received 6 replacement asparagus plants in leiu of the ones that failed last year, and true to your word you have replaced them, and they look in great condition. Thank you for this excellent service, which is most appreciated.
David R Wallace (26/3/14)
All the plants I have purchased from your company have been superb and doing really well !
Richard Hart (26/3/14)
I have today received my order placed on 6th March. I just wanted to thank you for the wonderful way they were packaged and the excellent quality of the plants. The courier left the parcel safely in exactly the right place. It has been a joy to do business with you and I know I will be ordering from you in the near future.
Nicky Jones (14/3/14)
Just to say a big "Thank You" for taking the trouble to get the plants to me in time. They are now all potted up and looking perky - so they will survive our absence!
Norma Rink (13/3/14)
Just to confirm that my mum received the strawberry crowns last week so thank you as they look really good plants.
Anita Withers (10/3/14)
Our client just received the apple trees & is very pleased. Thank you for all your help, I'll remember you for future events.
Deanne Guppy - Indoor Garden Design Ltd (28/2/14)
A fine fig plant has arrived today and is planted. Thank you for yr care and prompt service !!
Jane Hattersley (20/2/14)
Just to say thank you so much for going the extra mile and sending this in record time.
Adriana Hunter (23/12/13)
Very many thanks. Order received on planned date and all plants and extras in excellent order. Very efficient service.
Sian Tanner (23/12/13)
Many thanks for taking the trouble to contact me, I do appreciate it and will be certain to direct further business your way.
Eric Waterhouse (21/12/13)
Thanks, trees have arrived and look good
Keith Noble (19/12/13)
Many thanks Claire - again first class service.
Ruffy Ruffles (16/12/13)
I have just received a delivery of two replacement gooseberry bushes and felt that I must write to you to compliment you on your excellent response to the failure I experienced with part of my original order. The way in which my two telephone calls were dealt with and the manner in which the problem was resolved are a credit to your company and can only assist in enhancing your reputation. Many thanks from a very satisfied customer.
Trevor Blackburn (15/12/13)
Just to say I received the fig tree yesterday. It was in very good condition and well packaged. Thank you.
Raye Johnson (15/12/13)
Pleased to report that 'Reuben' arrived safely today, many thanks and we look forward to next year's crop!
Eric Waterhouse (14/12/13)
Thanks for the delivery today - excellent quality!
Michael Collen (6/12/13)
Thank you for the cordon plum Czar and cordon damson Shropshire Prune that were the subject of this order – they arrived safely yesterday at just after 6 pm. Today both have been planted in the garden and are looking good. Many thanks.
Anne K. Read (3/12/13)
Hello, I received the plants Saturday noon. My friend put them in the flight that came from Lisbon to Pico Island. They were in perfect condition. Thanks again.
Fabio Silva (25/11/13)
Hi there, thank you for all my plants that are now happily planted in my allotment. Looking forward to next year to eat fresh strawberries and raspberries.
Clare Wratten (2/11/13)
About two years ago I purchased several Joan J raspberry canes from you. You may like to know that these have settled in and are baring plentiful amounts of delicious fruit. I shouldn’t hesitate in recommending your service to gardener friends.
Brian Duke (6/10/13)
May I congratulate Pomona on the results with your Flamenco strawberries. I am still picking them and expect to do so well into October
- superb for north Lincolnshire!
Ray Barrett (30/9/13)
Your excellent service was too quick for me. Thank you once again for all customer support I have received, would recommend your company to anyone.
Fiona Godwin (7/9/13)
The 18 bilberry plants have arrived safely and quickly They are charmingly robust and in excellent condition and I had no worries planting out with easy to read instructions.
Jill Tidman (30/8/13)
Just a line to tell you how delighted I have been with the Mara des Bois strawberries. Will definitely have to make room for more next year.
Milly Langton (8/8/13)
We are so pleased with the Roman Goddess of Fruits and Orchards and also with the care and attention we receive whenever we come to you for help and advice - the advice from you yesterday was for raspberries which you did not even supply!!! Amazing. That has to be a standard of service and customer care rarely seen today thank you. As a result of our happiness we are about to order two Blueberries to go alongside the summer and autumn raspberries we purchased from you in 2012 and 2011 both of which are now looking really good in the fruit cage. We wish you every success in the future.
Ruffy Ruffles (30/7/13)
Thank so very much. Customer service was outstanding and I shall return to buy more plants from Pomona Fruits.
Mrs Swinton (30/7/13)
I recently had a collection of French strawberry plants from you. This is to say how very pleased I am with them. They looked good when the postman delivered them and have gone from strength to strength since planting. I expect the hot weather has helped ... but my Mara des Bois are already covered with flowers and tiny fruits. Really pleased and shall be a regular customer as I build my fruit garden.
Mrs Lynda White (16/7/13)
Thought I would let you know my order is exceeding all expectations. Already fruiting well, but I've never seen so many suckers from what were such small plants. Next year's canes are already nearly 6 ft high. I would like to know when your Cascade Delight Ellepots will be available again.
K Woodward (13/7/13)
Mara des Bois Strawberries - Thanks for a wonderful fruit the best that we have ever eaten. Nearly every day enough for two. We will be back for more later in the year.
Mrs J V Castle (10/7/13)
Thank you very much for the replacements. It is much appreciated. Any further produce I require for our home garden or my allotment I will choose you first. Thank you for caring.
David Wallance (04/6/13)
Many thanks - the fruit trees arrived on Friday and I planted them out on the weekend. They're very nice, healthy trees and look like they'll be in bud any moment.
Charles Manners (23/4/13)
Thanks for blueberry plants I recently bought from you.I would like to say how well packed they were compared to other firms I have dealt with. Also impressed with the quality of the plants, many thanks and will be ordering again soon.
Judith Timms (23/3/13)
I'd just like to take the opportunity to let you know that my disabled daughter has told me the honeyberry plants I purchased from you, on her behalf, are the best quality, healthy honeyberry plants she has had. She was well impressed and believe me, she is very difficult to please LOL. Thank you very much.
Jean Park (20/3/13)
Just a quick line to say a huge thank you for the plants, which I planted out on Monday. How exciting! Will keep you updated on their progress.
James Wong – TV Presenter (20/3/13)
The Glen Ample raspberry canes that I ordered from you arrived two weeks ago in excellent condition - many thanks.
Alastair Macdonald (25/2/13)
Just wanted to let you know that my order arrived and I was very impressed. Lovely healthy plants with big root systems and the cherry tree is perfect. I'll be recommending you to anyone I know wanting to buy plants for fruit in the future. So much better than the garden centre. Many thanks
Sally Willis (24/2/13)
Just a brief e-mail to thank you very much indeed for enabling the early delivery of the trees ordered a week or so ago; such exemplary service is very much appreciated.
Roger Pickett (21/2/13)
Thanks very much trees arrived this morning (really early) they look strong plants. Have heeled them in as ground not quite ready. Look forward to spring when they start growing.
Jen Leadbetter (10/1/13)
Thank you for your prompt and helpful reply - excellent service!
Amanda Hughes (20/12/12)
This is my first order with Pomona it will definitely not be my last. The quality and standard of packing was 1st class.The instructions for planting and care are most welcome and helpful. I will pass this on to other allotment holders. Thankyou and a Merry Christmas and a fruitful 1912.
Mr. A. Fairweather (8/12/12)
Just to say we have received the apple tree this morning. It looks to be a very nice specimen and appears to be in a good healthy condition. So a thank you to all departments concerned and especially Ming for his help and guidance on the telephone.
Mrs P Morris (28/11/12)
Thank you for the last delivery, it was first class.
Lewis Shaw (24/11/12)
Many thanks for your super service.
Brian Turner (21/11/12)
Being new to buying a mini orchard after searching sites I found yours and I ordered about two months ago after speaking to a member of your staff, lady's name was Teresa. She was brilliant, she helped me to decide what was best for me and my garden, I cannot thank her for being kind in that I fully understood what to do when plants arrive, no question I asked was a problem, by her commitment and attitude I am so grateful and glad I picked the right company. My plants arrived this week and also would like to thank the packers for a cracking job, they arrived in perfect package condition, I also love the instructions so clear and easy to understand the step by step guide for rookies again thanks. Sorry I have gone on a bit but cannot as you see express my sheer delight at your staffs contribution from start to finish, please convey my deepest thanks to you all, and I certainly will 100% recommend your company. I for one will be back for more products.
Stephen Adams (16/11/12)
Thank-you for your prompt and immediate action. I am very pleasantly surprised that I am to receive replacements for my failed plants. I look forward to tasting Polka next year and will be recommending your company to family and friends.
G.R. Hands (5/10/12)
Many thanks. Excellent customer service.
Ruth Mayers (2/10/12)
Today I have made my first ever harvest from the mini orchard of concorde pear, falstaff apple and victoria plum. Whilst there was no fruit from the pear, the other two have produced a small modest but still good crop. The falstaff has provided 4 'proper' sized apples, the plum tree about a half a dozen small fruit. It's not a huge amount, but for my first year has me amazed!
Punam Farmah (22/8/12)
Thank you so much. Now that’s what I call customer service!
Kay Donovan (21/6/12)
I have just taken delivery of the grow bag containers for trees, the root fertiliser, and wonderful fig tree. I am delighted with the quality of the products - the fig tree is one of the best plants I have ever ordered by post - it looks very healthy and is a very good size. When I ordered the rhubarb crowns, a lady kindly called to ask whether I realised they were for autumn shipment and I got invaluable advice re the fig tree. Thank you so much for your help - delighted with the service I've received.
Katharyn Barnett (21/6/12)
Many thanks for your customer care. All businesses should take a leaf out of your book!! Well done Pomona Fruits!
Karen Stokes (16/6/12)
It is a welcome change to see such first rate customer service and I will have no hesitation in recommending you to fellow allotmenteers and friends.
Edward Duller OBE (10/6/12)
Just to let you know that when this order arrived it was in excellent condition and we have begun to pick the fruits. Delicious, thank you.
Ann Elliott (3/6/12)
This email is to just let you know that I am so happy with the fruit tree and strawberry plants it has already started to fruit. I have recommended my family and friends to buy from your website. I shall buy cherry tree from you in autumn time.
Mrs Khan (1/6/12)
Just wanted to say (rather later than I intended) a big thank you for the replacement plants you sent. They were all in beautiful condition and are doing very well. Your great customer service is much appreciated, and I'll be back to buy more fruit - when I've developed another area of the garden I'm creating. Thanks.
Elizabeth Rowlands (11/4/12)
Thanks Claire very much for this. As I said to Theresa, you and she have been a delight to deal with, we will definitely come to you again whenever we need fruit, and will highly recommend you to customers and colleagues alike.
Fiona Bruce (5/4/12)
Very pleased with the raspberries – thank you. They went into the ground yesterday – healthy, sturdy, well-rooted plants. We are happy!
Peter Carter (4/4/12)
May I just thank you for the recommendation of Pomona Fruits? The quality of the plants was excellent and their service very prompt. Now for a return to last week's weather so they can get growing!
Alex Morgan – sent via John Negus, Gardening Correspondent (31/3/12)
Just wanted to let you know the apricot and plum trees arrived yesterday – took them home last night to unpack and they look absolutely super, really cracking trees, so thank you ever so much – it’s very much appreciated.
Clare Foggett - Editor, Garden News (30/3/12)
Plants have arrived safely and look excellent. Thankyou very much.
Mary Willis (12/1/12)
Just to say a huge 'thank you' - the fruit trees have just been delivered, so I can pot them up tomorrow & deliver them to my Mum on Saturday - not going to be around for Xmas, so it was important to get her gift to her. Hope you have a wonderful Xmas.
Angela Packwood (15/12/11)
I can't wait to receive my goodies, and very much appreciate your customer service - if my cordons are of the same quality, I have much to look forward to.
Nigel Rogers (4/12/11)
I want to take this opportunity to thank you for the time and effort you have spent on my behalf. Customer Service at Pomona Fruits is obviously second to none. Thank you once again.
Carol Sullivan (30/11/11)
I received my order of hedging shrubs containing Cherry Plum, Cornelian Cherry and Hazelnut. I must admit I was expecting small stick like plants. What arrived was something completely different I was amazed at the size and condition of the plants. They are all duly planted and looking quite healthy for this time of year. I have a hedge even after cutting back after planting. I shall not hesitate to recommend your company for trees and shrubs. Thank you again.
Peter Humphrey (8/11/11)
Thank you for your help when I phoned about my order. It was safely delivered on Friday morning and the plants look great. Now I will be tempted by the catalogue again!
Gill Saunders (5/11/11)
Just wanted to let you know that I was very pleased with the quality of the strawberry plants which arrived last week. They were excellent and I have high hopes for their future. I will not hesitate to recommend your nursery to my customers when they want fruit trees or plants. Thanks again.
Sue Cook (24/10/11)
Dear Claire. I received 12 Elegance strawberry plants today, all in good condition. Thank you for the kind, efficient and swift way in which you dealt with the discrepancy in my order. It speaks well of Pomona Fruits and you personally. I will, of course, be placing all future orders with you. Thank you again.
Ron Hill (21/10/11)
Many thanks for safe receipt of my Mulberry tree. Arrived superbly packed and a first class specimen. Truly value for money. Many thanks, Richard Gurney.
Richard Gurney (31/8/11)
Thank you for your prompt response to my query. I have placed the order today. Having had a very poor success rate when planting bare root raspberries it seemed a good idea to try an alternative planting technique. Also I was very impressed with the quality of the soft fruit bushes supplied last autumn. Another order will be placed later when I have decided what I need.
Alan Ivens (27/6/11)
Many thanks for your quick despatch of grape vine via royal mail as I live on an island. Good to know some firms are versatile.
Brian Caird (16/6/11)
Thanks for delivery of 6 very healthy raspberry plants which are thriving. Looking forward to next year's rasps.
Pat Yates (13/6/11)
My replacement Blueberry Sunshine Blue has just arrived, thankyou so much. I am really impressed by the customer care you have shown and really appreciate your service.
Maggie Chaplin (9/6/11)
Many thanks for the advice. I have just received 2 of the 4 trees recently ordered. I have a large collection of 'potted fruit trees' but have never purchased from your company before. I must say how delighted I am with the quality of the tree, the actual health of the tree, the good packaging, and good instructions. I know where I will be buying all my future fruit trees!! Pat yourself on the back for customers service and quality.
Ashley Reay (25/5/11)
I forgot to say that I received the order the same Thursday and all is going well so far. Best regards and thank you for an excellent service.
Carolina Sanchez Salan (20/4/11)
Trees arrived safely yesterday, delighted with them they look very healthy.
Sue Spence (12/4/11)
I do really appreciate the help you have all given me and what seems like a very personal service.
Helen Rimmer (8/3/11)
Raspberry canes arrived Saturday in superb condition and already planted. Thanks very much.
Margaret Mogford (19/2/11)
Thanks very much for the prompt response to my message. We were very impressed by how quickly you called me. This was useful because of the weather and fading daylight. We have had quite a lot of snow since yesterday afternoon.
Alaistair Ramsay (19/12/10)
I have just received my 1st order from you and am extremely pleased with the quality of my fruit trees & raspberry canes. I look forward to doing further business with you and recommending your company.
Leslie Godman (5/12/10)
Strawberry plants - recd today fantastic thanks.
Dianne Bolton (28/5/10)
Thank you Pomona Fruits for your pleasant & professional service. Everything arrived on time & in tip top condition. The fruit cordons are already in bud.
Joan Hodgson (12/4/10)
I have recently received my order of Christine and Flamenco. As I know most customers only report negatives I would like to say how happy I am with my plants. For the first time that I have received bare root plants from any Company, the ones I have received from you are all growing away well.
Sue Precious (5/4/10)
Just to thank you for three really nice trees received today.
Garry B. Penfold (17/2/10)
Many thanks for the trees which arrived yesterday. They are excellent and I now wish I had ordered more.
Chris Holland (12/12/09)