Our commitment to you
We promise to always safeguard your privacy and personal information. We will keep your personal information safe and will never pass it to third parties for marketing purposes without your explicit consent.
Who is responsible for processing your personal data?
Pomona Fruits Ltd is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.
Managing your personal data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
It is your responsibility to ensure that the personal data you provided to us is accurate and up to date. You can update your personal contact details, including address, phone number and email address by emailing us at [email protected] or telephoning us on 01255 440410. In addition to this, if you have an online account with us, you will also need to update your personal details there by logging in to your account with your email address and password.
How we use your information
We use your personal information in a number of different ways. Below we set this out in detail, showing what we do, and why we do it.
Using your personal data to process and deliver your order
We use your name, address and contact details to process and deliver your order so that we can complete our contract with you. We may use your details to contact you by telephone, email or by post if there is a query with your order, to send an order confirmation or to advise you that your order is on its way. The legal basis for processing is legitimate interest.
Using your payment information to process your order
We use your debit/credit card information to take payment and to issue refunds. We process all card payments in line with our obligations under the PCI-DSS regulations and will encrypt your payment details before sending to our card payment and banking provider. The legal basis for processing is legitimate interest.
Using your personal data for direct marketing purposes
Based on the marketing preferences you have selected and therefore only with your consent, we will use your email and/or postal address to send you details of our latest products and promotions. We may also use marketing profiling techniques to determine what product offers may be of interest to you whether that be by email or direct mail. The legal basis for processing is legitimate interest.
We will obtain your consent to send you details of our latest products and promotions via post or email in a number of ways. We will obtain your consent when you make a purchase from us, request a catalogue or sign up to our email newsletters. You can change your marketing preferences at any time – see paragraph below on changing your marketing preferences.
Sharing your information with third parties
We will share your data with companies that provide services on our behalf as an essential part of being able to provide our goods and services to you. Companies include payment processors, suppliers, couriers, printers and analytical processors. Any third party that communicates with you on our behalf must only do so for the purpose of carrying out the services we have requested and not for the purpose of direct marketing their own products and services. The legal basis for processing is legitimate interest.
We think you may enjoy some of the latest products and offers by post from trusted retailers and organisations. However, we will only pass your data to third parties for marketing purposes if we have your explicit consent and we will never pass your telephone number or email address on to a third party for their own marketing purposes. The legal basis for processing is legitimate interest.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd) a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the gardening, clothing, collectables, food and wine, gadgets and entertainment, health and beauty, household goods and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
We may share your personal information with third parties where required or permitted by law if we believe we need to do so to protect our rights and interests, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to privacy.
Changing your marketing preferences
You can withdraw your consent to receive marketing material from us or third parties at any time.
Email marketing – If you no longer wish to receive marketing emails from us, you can change your preferences at any time by clicking on the ‘Unsubscribe’ link at the bottom of the email sent to you.
Direct mail - If you wish to stop receiving catalogues in the post from Pomona Fruits, please email us at [email protected], telephone us on 01255 440410 or write to us at the following address: Pomona Fruits Ltd, Pomona House, 12 Third Avenue, Walton-on-Naze, Essex CO14 8JU. Please note, you may still receive direct mail that was already processed before we received your request to be removed from our mailing list for up to eight weeks.
Postal marketing from third parties – If you no longer wish to receive mailings from other trusted retailers and organisations, please email us at [email protected], telephone us on 01255 440410 or write to us at the following address: Pomona Fruits Ltd, Pomona House, 12 Third Avenue, Walton-on-Naze, Essex CO14 8JU.
We never knowingly collect data for children under the age of 16 and it is your responsibility to advise us if you are providing information for a child under the age of 16.
All personal information entered on this site is encrypted before it is transmitted between your computer and our web server, ensuring that it is not stolen or tampered with. The key to web page security is known as an ‘SSL certificate’. Pomona Fruits SSL certificate was issued by Comodo and the certificate information can be found by clicking on the padlock, or SSL logo in your web browser's search bar.
We use Sage pay to process credit and debit card payments. Sage pay is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Pomona Fruits will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank which processes them for payment.
There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.
Epsilon Abacus may transfer your data outside the EEA (European Economic Area). The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.
How to contact us