Rootgrow is made by Empathy. Empathy is about making a choice to garden with minimal use of chemicals whilst maximising plant growth and health. Empathy products are biological, they will benefit your plants not just over a few months but through their lifetime and are designed to treat the soil as well as the plant. Empathy supports the RHS mission for 'Sharing the best in Gardening'.
Carriage & packing charges
Our standard delivery charge to mainland UK is £8.95. Some items (where stated) are p&p inclusive. If you are only ordering items that are p&p inclusive, the standard delivery charge does not apply.
Some deliveries to the Scottish Islands and Highlands, Channel Islands, Isle of Man and Scily Isles may incur surcharges. If a surcharge is applicable, we will contact you prior to despatch.
We regret that due to Brexit we are no longer able to deliver to Northern Ireland, the Republic of Ireland and the rest of Europe.
We regret we are unable to give precise delivery dates as weather conditions can affect the despatch schedule. The following information (which applies to orders placed online and over the phone) should only be used as a guide and on the understanding that we may not be able to keep to these dates precisely. Please note, delivery usually takes longer when payment is made by cheque.
Fruit trees, soft fruit bushes, ornamental trees & hedging (bare root)
Bare root fruit trees, soft fruit bushes, ornamental trees and hedging are available from late November until late April.
Orders placed before the 15th November will usually be despatched by mid/late December.
Orders placed between 16th November and 31st December will usually be despatched late December/January.
Orders placed after the 1st January will usually be delivered within 28 days of the order being placed.
Update 30th December 2021 - Due to a very mild autumn the planting season started later than normal. We are therefore behind schedule with despatch. We are currently taking orders for late January/February delivery.
Fruit trees & soft fruit bushes (pot grown)
Pot grown fruit trees, gooseberries and currants are available April to late August and will usually be despatched within 14 days.
Blackberries, blueberries, cranberries, elderberries, honeyberries, lingonberries, figs, goji berries and grapes are normally available throughout the year. If ordered April to late September they will normally be despatched within 14 days unless ordered with plants that are due to be despatched at a later date. Under these circumstances, to avoid additional carriage charges, the entire order will be sent together when everything is available. Outside this period, delivery may take up to 28 days or longer if ordered with plants that are due to be despatched at a later date.
Strawberry plants (Runners)
Unless otherwise stated in the product description, fresh dug strawberry plants will be despatched from mid October to late November. Coldstored strawberry plants will be despatched from March to early July. Orders placed during these periods will usually be delivered within 28 days. Some varieties are only available as coldstored plants (see product description for availability).
Strawberry plants (Misted Tips)
Misted Tips are available from late August to mid October and will be despatched within 28 days.
Vegetable plants are available from mid May to late July. As a very rough guide, plants ordered before the end of April will usually be despatched by late May. Plants ordered after May will usually be despatched by early June.
Asparagus crowns will be despatched from late March/early April to late May. Orders placed during this period will be despatched within 28 days.
Hardware is usually despatched within 14 days unless ordered with plants that are due to be despatched at a later date.
Biological Controls (Natural Predators) & Bumblebee Hives
Natural Predators and Bumble Bee hives are only despatched at the appropriate time of year (see product description for detailed information). When “in season” they are despatched direct from our supplier in batches on a weekly basis - we send orders to our supplier every Thursday and they despatch these orders Wednesday the following week. Natural Predators are sent by first class post, bumblebee hives are sent by carrier.